If you have a question that isn’t covered here, please drop us a line at info@mailmanagr.com. We’d love to hear from you.

How much does it cost?

Either free, or $7 US per month — it depends on your needs.

What is the difference between the free and paid plans?

The free plan is limited to 20 addresses and can’t send file attachments. The paid plan has no restrictions, allows for “wide open addresses” (anyone can send e-mail to them), and will also be getting some other premium features that we’re working on.

Does Mailmanagr.com store my Basecamp username and password?

No. 37signals recently made an update to Basecamp, so all we need to store now is a special “token” (found on your My Info page in Basecamp) in order to work with your Basecamp account. Each address you set up in Mailmanagr can use a unique token from Basecamp, allowing you to post Messages, Todos and Milestones as any number of users.

Is information that’s sent through Mailmanagr.com secure?

Messages travelling between your computer (or other device) and the Mailmanagr mail server are unencrypted. If you’ve got a Basecamp account that supports SSL, then communication between Mailmanagr and Basecamp is encrypted. We don’t store any of the information that gets sent through Mailmanagr; once it’s posted to Basecamp, it’s gone from our system.

What do you do with my information?

We’ve tried not to ask for any information that we don’t need to operate (with the exception of your name on the signup form). Everything else is used to communicate with your Basecamp account and to allow data transfer between Mailmanagr and Basecamp.

We don’t store any of the information you send through Mailmanagr. Once a message has been successfully posted to Basecamp, it’s deleted from our systems along with any file attachments.

What about backups?

You’ve more than likely got a copy of the message you sent in your “Sent Messages” folder. Sometimes e-mail providers will clear out these folders after a while to save space, but you should at least have a backup for a couple of weeks.

We back up all of our stuff, including the databases of addresses and such, but we can’t retrieve that file that you sent through Mailmanagr 3 days ago (see above).

I’m having problems connecting

Make sure that you have the proper settings saved in My Info and that you have API access enabled (it’s on your Account Upgrade/Billing tab in Basecamp).

I know I can connect because I see a list of my projects/categories, but nothing is getting posted to Basecamp!

You have (more than likely) got your http/https setting wrong. If your Basecamp account uses https, but you’ve got http specified, Basecamp will try to redirect your API calls. That works great for getting info out of Basecamp, but not when we’re trying to send information to Basecamp (it’s one of those things), so double check your settings.

The best way to figure it out is look at the URL on your dashboard (not on your login page). If it reads “https://something” then you’re using https. Everyone logs into an https page on Basecamp, so you can’t base it off of that.

Do I need to be the Basecamp account owner to use Mailmanagr?

Maybe. API access to Basecamp can only be turned on and off by the account owner. Assuming they’ve got it enabled though, you’re all set to go.